How Can You Spot A Difficult Client?
After a while, you develop a sixth sense for which clients are going to give you problems. This page over at The Learning Company in New Zealand is mostly aimed at freelancers, but the principles still...
View ArticleFour Types Of Difficult Customer
Not all difficult customers are the same. 99U identifies four main types of difficult customer, the Naysayer, the Answer Man, the Linebacker and the Xenophobe. Each has different priorities, and a...
View ArticleMaking The Impossible Sale
Dave Kahle has superb advice on the impenetrable account: those customers who are firmly entrenched with a competitor and aren’t really interested even in hearing from you. Those are perhaps the most...
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Strategies For Dealing With Difficult Clients
Most of the material about dealing with difficult clients is about handling customer complaints. However, in sales, our most difficult clients are often those who haven’t become customers yet. With...
View Article105 Tips For Dealing With Difficult Clients
We’ve saved the best for last. Over at Carol Roth, they’ve assembled a list of 105 superb tips from entrepreneurs, salesmen and industry leaders on what to do when faced with a difficult client. The...
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Dealing With Difficult Clients – Recap
We’ve been looking this week at how to deal with those difficult clients – the ones who don’t know what they want, who can’t agree a price, or who just don’t seem to cooperate. It would be great if all...
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The Economy – Up Or Down?
With conflicting reports in the media about the economy, we have to ask ourselves – are things improving or not? And what does this mean for business? Let’s start with some facts, so we can all agree...
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New Roles for Marketers
Every aspect of modern business is changing, and the role of marketing is changing rapidly too. Marketing is no longer what it was, and modern marketers are being expected to take on more and more...
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Good Customer Service Isn’t Good Enough
Would you pay $100 for some publicity that’ll get you noticed around the world? Of course you would. And it’s far easier than you think. Just be awesome at your job. Last August, consultant Peter...
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Dropping The Ball: Email Response Times And Lost Sales
How long does it take you to respond to emails? Same day? Next day? When it’s convenient? Consumer surveys show that the speed of your email response is a critical factor in consumers’ purchasing...
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